Our partners Bitrix24 is big on official definitions. They believe that, definitions control the approach to the solutions usually associated with it. The clearer the definitions the more the clearer the success will be, speaking of which, success is a big buzz word around here, while not sure how to it can be quantified beyond the accepted metrics associated with it. Once, we tried to define what it means for the customers and we did our best to define a customer success team. This we try to assemble a customer success team from scratch, and we do our best at it. Like everything else, our and our partner Bitrix24’s mission is simple and clear – to make our success yours.

Read More: https://www.bitrix24.com/about/blogs/smart-work/how-to-assemble-a-customer-success-team-from-scratch.php