Every company struggles with their customer support techniques, and each and everyone comes up with their solutions for their own solution. It is important to change with the needs of the customer from their company representative. To be on the same page as the demands of our customers, one must use all the available tools for maximum success with customers. Our ERP partner Bitrix24 talks more this here:¬†https://www.bitrix24.com/about/blogs/smart-work/the-most-essential-rules-of-customer-service-communication.php