Saif Yousuf

Saif Yousuf

Bitrix24 Consultant. [email protected]

Productivity Hacks that Actually Works

There are only 24 hours in the day, so making sure to use most of the time is crucial. It is work smarter than to work harder because the work we do is becoming non-procedural. Productivity at work isn’t rocket science nor it is easy, but it does require planning to get there. In this post, we ponder over some points Track and limit time It is important that we do not get bogged in a single project, limit your…

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Signs That You Need CRM

A customer is important to your business just as your product or service. To get business, you may need customers. To make your business better, you need both customers and products and or services. This is why it is important for companies to invest in CRMs, they are specially designed to take your business to next level of sophistication, complexity and of course customer satisfaction. Even if you think that your business doesn’t need CRMs as of now, as your…

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Soft Skills : Improvise, Adapt, and Overcome

The success of building a creative team needs more than typical industry knowledge or associative technical proficiency. One needs a group of people who can come together with their skills in a much more positive, productive way, navigating through the disagreements and arguments to come up with never before solutions. This kind of team depends on soft skills, both individually and collectively. Below are some points on how to get that team. Convey and Connect It is important to communicate,…

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Me in Team: How to reduce the differences

Having responsibility for a team can be daunting task anyone, as it involves guiding a group people towards a common goal.Different personality does clash, different work styles can lead to arguments, varying ideas which completely miss the target, and the accompanying everyday stress can make process difficult and unbearable. Conflict breeds creativity Conflicts do happen when there is a difference of opinion, but they’re a good sign in the bigger scheme in things. It’s a sign that a lot of…

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Creativity through better management?

“The heart and soul of the company is creativity and innovation.”  – Bob Iger Given the competition on the market today, a company not only needs solutions that exceed the expectations of the customer but also shows the way forward for how to solve problems in the most unique and creative way. This creativity also has to trickle down to work culture of the company to have a true grassroots effect in the shift of perspective on how companies approach a…

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Managing the Modern Customer

Any modern entrepreneur approaches the business with just two things, the entrepreneur’s product or service and customer satisfaction. All the business decisions are made with these in mind. While the changes in product or the service are in the hands of the entrepreneur, the customer behaviour is a different story altogether. The customer’s taste rules the market, nowadays a good business is all about keeping up the demands of the ever-changing customer. Below are some tips on how to speed…

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The Difference between Customer Support and Customer Success

It’s obvious from previous definitions that customer success goes well beyond customer support. While the second metric is dependent on the technical and managerial prowess of a business and it increases the customer satisfaction by providing solutions to specific demands and needs of the customers, the first of the above-mentioned concept is more of a combination of the business’s mindset and culture. This difference is taken seriously by successful companies, and why they insist on their fundamental differentiation. Complementary and…

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Why Customer Success directly equates growth to your business

Why Customer Success directly equates as growth to your business?

Retention of clients, revenue expansion with service expansion. Any economist will say that no matter how low or unhealthy the overall economy be, customer-centric services can always the business. Nowadays, engaging experiences, innovative services and overall customer satisfaction is no longer enough. The concept of customer satisfaction has evolved, for better or for worse. While we may or may not agree with changes in this concept, but it is important to take the advantages of this new concept of customer…

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How to Assemble A Customer Success Team From Scratch

Our partners Bitrix24 is big on official definitions. They believe that, definitions control the approach to the solutions usually associated with it. The clearer the definitions the more the clearer the success will be, speaking of which, success is a big buzz word around here, while not sure how to it can be quantified beyond the accepted metrics associated with it. Once, we tried to define what it means for the customers and we did our best to define a customer…

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5 Business Development Tips For Everyone

Business is never good or bad, it has been always about changing the market trends and the needs of the customer. A business development team is more about keeping pace with the market and needs, rather than just being involved with marketing activities and the business development process. Route planning for the future In the heat of the moment, sometimes it’s easy to lose focus on the organizational goals and negate all your accomplishments when the direction of the business…

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